CASHLESS SYSTEM, WHAT’S THAT ?
Due to the success met in 2016, Rock Oz’Arènes continues using the cashless system in the festival area. This payment system by card will be the only way to pay your purchase at various bars and stalls.
Each festival-goer will be able to get a cashless card at the numerous cashless points at the festival and load the desired amount of money. It will also be possible to refund the unused cash balance (cash, bank transfer and via the mobile app Rock Oz’Arènes).
GET AND LOAD A CARD BEFORE THE FESTIVAL
In order to facilitate the audience’s welcome, pre-loaded cards of 50, 100 or 200 francs will be available for purchase.
- At the Rock Oz’Arènes office, place du Château 2 in Avenches
(The cashless card will be delivered to your house by our partner Ticketcorner, taking orders until 8 days before the start of the festival)
By purchasing this card in advance, the festival-goer will avoid waiting queues at cashiers and will be able to enjoy bars and stalls right on his/her arrival on site.
GET AND LOAD A CARD DURING THE FESTIVAL
You can get a cashless card at one of the many cash points (see map) and load it:
- By cash
- By card EC, Postcard or credit card (VISA, Mastercard)
KNOW YOUR BALANCE
After each payment, the balance remaining on your card will appear on the bar/stall cashier’s control screen.
REFUND OF YOUR UNUSED BALANCE
By cash: On the festival site at all cash points during festival opening hours
By bank transfer: From Monday August 19th, check our website www.rockozarenes.com/cashless, and fill out a form with your bank info and the number on the back of your cashless card (refund can take up to 15 days, only to European bank accounts).
Through the Rock Oz’Arènes app: Create an account in the app with your bank info and include the number on the back of your cashless card (between August 19th and December 31st).
Refunds via bank transfer will be possible starting Monday August 19th and will have to be requested before December 31st. Form here
You can block your card only if you downloaded the Rock Oz’Arènes mobile app and registered your card in your account. If your card is not connected in the app, you will have lost your remaining balance, just as if you had lost cash.
THE ROCK OZ’ARÈNES APP
In addition to the cashless card, the festival-goers will be able to download the Rock Oz’Arènes app for free. This app will allow you to:
- Synchronize the app with your cashless card (in order to register your card in the app, scan the QR code or insert the number in the back of the card)
- Be able to see the details of your payments
- Review your cashless card balance
- Block your card in case of loss
- Load your card fast and easily by credit card
- Ask for the refund of your remaining balance
Attention: The app will be accessible on site only to those holders of mobile phones with data or wifi. The app is available for free in the App Store and on Google Play and works with iOS and Android. A delay of up to a few minutes is necessary between your loading from the application and the activation of the amount on your card.
ALL YOU NEED TO KNOW ABOUT CASHLESS
Click here to see the FAQs (all you need to know about cashless, in French only)